Plastic-IT Ltd respects your privacy and is committed to protecting your personal data. This notice explains how we look after your personal data when you visit this website, wherever you visit it from, and sets out your rights and how the law protects you.
Who we are
Plastic-IT Ltd is the controller and is responsible for your personal data. We are referred to below as the Company, we, us or our.
Registered office: Plastic-IT Ltd, Unit 43 Atcham Business Park, Atcham, Shrewsbury, SY4 4UG. Registered in England and Wales, company number 10657998.
We have appointed a data privacy manager who is responsible for questions about this notice. If you have any, including a request to exercise your legal rights, contact:
- Data privacy manager: Richard Webster, Managing Director
- Email: sales@plastic-it.co.uk, marked for the attention of the data privacy manager
- Post: Plastic-IT Ltd, Unit 43 Atcham Business Park, Atcham, Shrewsbury, SY4 4UG
What personal data means
Personal data is defined by the UK General Data Protection Regulation as any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier.
In plainer terms, it is any information about you that allows you to be identified. That covers obvious things such as your name and contact details, and less obvious things such as identification numbers, electronic location data and other online identifiers.
What we collect and how
We collect the information you type into our contact form: your name, your email address, your telephone number, the subject and whatever message you send us about your enquiry. If you attach a drawing or a CAD file, we receive that too.
We use those details to email or telephone you to discuss your enquiry. If you decide not to proceed, we remove your details from our systems.
This website sets no cookies of any kind. There is no analytics, no advertising pixel and no tracking. The full detail is in our cookie policy.
Our host keeps standard web server logs, which record IP addresses, pages requested and times. We use these for security and diagnostics only.
Your rights
Under the UK GDPR you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This notice should tell you everything you need to know, but you can always contact us to ask.
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if any of it is inaccurate or incomplete.
- The right to be forgotten, meaning the right to ask us to delete or otherwise dispose of any personal data we hold about you.
- The right to restrict, meaning prevent, the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. If you have provided personal data to us directly and we are using it with your consent or to perform a contract, and that data is processed by automated means, you can ask us for a copy to re-use with another service or business.
- Rights relating to automated decision making and profiling. We do not use your personal data in this way.
Why we use your personal data
We only use your personal data when the law allows us to. Most commonly that is because you have asked us for something, because you have consented, or because it is in our legitimate business interests. Your personal data may be used to:
- Respond to your enquiry.
- Supply our services to you. Your details are required for us to enter into a contract with you.
- Communicate with you, including replying to your emails or calls.
We do not run an email marketing list and we do not send a newsletter. We do not sign you up to anything for getting in touch. If we ever start, it will be opt in, you will be asked first and you will be able to opt out at any time, in line with our obligations under the UK GDPR and the Privacy and Electronic Communications Regulations 2003.
If you become a customer we will collect more personal data in order to provide the service you need, typically your name, address, telephone number, work email address and workplace details.
How long we keep it
We do not keep your personal data for any longer than is necessary in light of the reason it was collected. We will remove, update or change any personal data you tell us is incorrect.
Enquiries that do not lead to work are removed from our systems. Where you become a customer, we keep the data for as long as the commercial relationship and our statutory record keeping obligations require.
Sharing your personal data
We do not sell, distribute or lease your personal data to any third party unless we are obliged to by law.
Where it is stored
Enquiries reach us by email and are held in our email system. Our website host keeps the server logs described above. Both sit on secure servers located within the United Kingdom and the European Economic Area.
Plastic-IT Ltd does not transfer or store personal data outside the United Kingdom and the European Economic Area.
Access to your personal data
If you want to know what personal data we hold about you, you can ask us for details and for a copy of it. This is known as a subject access request, and it should be made in writing to the email or postal address at the top of this notice.
There is not normally any charge. If a request is manifestly unfounded or excessive, for example if it is repetitive, a fee may be charged to cover our administrative costs.
We will respond within one month of receiving it. If a request is more complex, more time may be needed, up to a maximum of three months from the date we receive it, and you will be kept informed of our progress.
Complaints
If you are unhappy with any aspect of how we manage your personal data you can complain to the Information Commissioner's Office.
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Telephone 0303 123 1113. Contact form at ico.org.uk.
Amendments
We may need to update or change this policy. The current version is always the one on this page.
This policy was last updated in September 2026.